Distinctive Handmade Millinery

Shipping and Policies

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All of our hats are created by hand to customers specifications. That means we maintain no inventory.
Therefore all orders are consider custom orders.

Guarantees:

We use the best materials in the manufacture of our hats and therefore guarantee all items for quality.

Color: Due to the nature of computers, colors viewed on your computer may not exactly match the actual colors of the hats. We make no guarantees of color. Therefore products may not be returned for color discrepancies.

Wholesale
Orders:
For wholesale orders please click the "Wholesale Inquiry" link in the navigation bar on the left.
Retail
Orders:
Retailed orders shipped to an address within New York State are subject to NYS Sales Tax at a rate of .08625%
Returns:

Because all orders are made to customer specifications, items may be returned for damages only, and will be replaced with an undamaged item of the same specifications as on the original order.

To return a damaged item, please call us at 718-443-5421 and request a RRN (request return number). Items returned without this number will be refused and returned to sender.

Shipping:

All items are insured for the value shown on the website and are shipped UPS ground. Shipping charges will appear on your final receipt.

If you would like us to ship via another method please contact us, prior to placing your order, at 718-443-5421 for rates.

Payment Methods
We accept Mastercard, Visa, Discover, and American Express for online orders.

Privacy Policy
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.